Preparation tool

Make the problem clear.

Build a one-page issue summary for a lawyer, legal service, financial counsellor or official agency. Use short facts, exact dates and the outcome you need.

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Classify the issue

Protect your privacy. Do not enter names, addresses, account numbers, medical details or other sensitive identifiers.

State or territory

Issue category

Problem in one sentenceDescribe what happened, not your legal conclusion.

Next deadline or hearing

Current stage

Record the chronology

Date 1

What happened

Date 2

What happened

Date 3

What happened

Date 4

What happened

List the material you hold

Formal notice or decisionContract or agreementLetters, emails or messagesPhotos, video or screenshotsReceipts or payment recordsReference numbers or submission receipts

Define the request

Outcome wanted

Main question for the adviser

Other important facts